CUSTOMER ORDERS FAQS
All The Answers You Need
HOW CAN I PLACE AN ORDER?
Customers can place an order by email or on our website (scroll down to place an order).
I DON'T HAVE A DESIGN/LOGO/IMAGE. CAN YOU DESIGN MY ORDER?
Yes, Phenix's design team will work on your design/logo/image per your requests. There is a design fee per design/logo/image.
WHAT TYPE OF IMAGE FILE SHOULD I USE?
We prefer to use “vector art files” but our design department can accept Adobe Illustrator (.ai), Adobe Photoshop (.psd), PDF, Encapsulated Post Script (.eps), JPEG, PNG and TIFF. All supplied art work should be at least 300 DPI, and also include any fonts you are using in your design. The client is responsible for all submitted art work.
WILL I BE ABLE TO SEE THE FINAL RESULTS OF MY ORDER?
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With every order, every customer receives, what we call a mock up, for approval. Absolutely nothing goes to production without your approval.
WHAT IF I DON'T LIKE THE MOCK UP YOU SENT?
Phenix's design team allows three (3) FREE edits (or revisions) per design and/or order. To prevent delays in orders, a fee will be charged for every revision over three (3).
WHAT IS YOU'RE TURNAROUND TIME?
We have a 24 hour turn around time for most orders that have less than five garments (shirts, hoodies, jerseys, etc). Orders over five garments are typically completed and shipped (if needed) within 3-7 business days from approval of mock up and after 50% deposit. Any orders over 10 garments (or any other apparel) that needs to be done within seven days will be considered a RUSH ORDER and will result in additional fees.
WHEN WILL I RECEIVE MY INVOICE?
You will receive your invoice AFTER you have approved your mock up.
WHAT METHOD OF PAYMENT DOES PHENIX ACCEPT?
We accept payments via Wave, PayPal.me/PhenixPride, CashApp ($PhenixPridePrinting), Venmo, Check or Cash